When making your first post as a new user, please include either your Unity Asset Store Invoice # or your PayPal transaction ID in order to receive a support response.
Asset Store Invoice # is listed at the top of a .pdf attached to your Asset Store purchase confirmation email.
PayPal transaction ID is listed in the top of your "Receipt for your Payment to Bit By Bit Studios LLC" email from PayPal, and in your PayPal transaction history.